Eligible products may be returned within 30 calendar days after confirmed delivery. A return request submitted after the return window may not be eligible unless required by applicable law.

To qualify for a standard return, the product should be returned in substantially the same condition in which it was received, together with included parts, accessories, manuals, packaging, or other components where applicable.

Items showing excessive use, misuse, deliberate damage, unauthorized alteration, missing components, or other conditions that materially reduce their value may be ineligible for a standard refund.

Return eligibility is reviewed based on the product, reason for return, delivery date, item condition, supporting information, and any product-specific terms disclosed before purchase.

Minor differences in color tone, molded detail, finish, texture, printing, packaging, or other non-material characteristics may occur because of manufacturing processes, production batches, photography, lighting, and screen settings. Such differences are not automatically considered defects.

Contact service@valnermere.com before returning merchandise. Do not automatically send returns to our registered business address. Once a return is approved, customer support will provide the applicable return warehouse address and instructions.

Certain products may be non-returnable where permitted by law, including items that have been materially used, damaged after delivery, altered, missing essential components, or otherwise excluded under product-specific or hygiene-related conditions disclosed before purchase.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, contact us promptly with your order number and clear photographs or videos. After review, we may offer replacement, reshipment, refund, return authorization, or another appropriate remedy for a confirmed error attributable to us.

Return-shipping responsibility depends on the reason for the return. For approved returns that are not caused by our error, the customer may be responsible for return-shipping costs unless otherwise required by law. For a confirmed error attributable to us, an appropriate return or replacement solution will be provided.

Please package returned products carefully to reduce the risk of damage during return transit. We may consider the condition of the returned product and included components when assessing refund eligibility.

Returned items may be inspected after arrival. Once an eligible return is approved after inspection, the refund is normally issued within 5-10 business days. Additional time may be required by your bank or payment provider.

Approved refunds are normally returned to the original payment method used for the purchase. We generally cannot redirect a refund to a different card, bank account, or unrelated payment method.

Where available, an exchange may be handled through customer support. Availability depends on inventory and the circumstances of the request. In some cases, a refund and new order may be used instead of a direct exchange.

Contact us as soon as possible if you wish to cancel or change an order. We may be able to cancel an order before fulfillment begins, but cancellation cannot be guaranteed once processing or shipment has started.

Nothing in this policy is intended to limit rights that cannot lawfully be excluded or restricted under applicable consumer-protection law.