Orders are processed after payment confirmation and any required order verification. Processing times may be longer during holidays, promotions, unusually high order volume, inventory checks, or other exceptional circumstances.

Estimated delivery times for supported continental U.S. destinations are shown in applicable shipping information or during checkout. Delivery estimates begin after dispatch and do not include order-processing time.

Available shipping methods and shipping charges are displayed during checkout before payment is completed. Charges may depend on destination, order value, product type, package size, weight, and available shipping service.

Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. Shipment origin may differ from our registered business address.

When tracking becomes available, shipment information is normally sent to the email address used during checkout. Tracking updates are provided by the carrier and may not appear immediately after a label is created.

Please review your shipping address carefully before placing an order. Contact us promptly if you need to request a change. Address changes cannot be guaranteed after processing or fulfillment has begun.

Availability of delivery to P.O. boxes, APO/FPO addresses, U.S. territories, and other special destinations depends on the products and shipping services available at checkout. Some orders may require a standard street address.

Tracking may occasionally pause while a parcel is moving between facilities or awaiting a carrier scan. If tracking remains inactive for an unusual period, contact service@valnermere.com with your order number so we can review the available shipment information.

If tracking or carrier information indicates that a shipment may be lost, contact us. We may need to review carrier records, confirm the delivery address, or allow a reasonable investigation period before a final solution is provided.

If tracking shows “Delivered” but you cannot locate the package, please check the delivery location, household members, building reception, neighbors, and the carrier where appropriate. If the parcel still cannot be found, contact us for review.

If your package arrives damaged, incomplete, incorrect, or materially different from your order, contact us promptly with your order number and clear photographs or videos of the item, shipping label, and packaging where relevant.

Where international delivery is available, destination-country customs procedures, import duties, taxes, brokerage fees, or other charges may apply. Unless expressly included at checkout, such charges may be the responsibility of the recipient and are imposed by local authorities or service providers.